At IPTV CANADA, we strive to provide our customers with a high-quality and reliable service. This Refund Policy outlines the conditions and procedures for requesting a refund.
1. Refund Eligibility
Refunds may only be granted under the following circumstances:
- Cancellation within 24 hours: If you cancel your subscription within 24 hours of activation and submit a complaint within that period.
- Technical issues: If our services are unavailable for an extended period due to technical problems beyond your control.
- Proven service issues: If you experience serious and verifiable limitations that prevent you from using the service normally.
⚠️ Important: Once your playlist has been activated and you have used the service for more than 24 hours without submitting a complaint, you are no longer eligible for a refund. In such cases, we may, at our sole discretion, offer a replacement playlist or an alternative solution.
2. Refund Request
To request a refund, you must contact our customer support within 24 hours of activation via email.
Please provide the following information:
- Your name and email address
- Order details
- A clear description of the issue
Each request is reviewed individually. The decision to approve or deny a refund remains at the sole discretion of IPTV CANADA.
3. Refund Method
If your request is approved, the refund will be processed using the original payment method.
Please note that it may take several business days for the refunded amount to appear in your account, depending on your payment provider.
4. Non-Refundable Services
The following services are not eligible for refunds:
- One-time purchases
- Digital products or downloads
- Services that have already been fully delivered or used
5. Contact
If you have any questions regarding this policy or need assistance with a refund request, please contact us at:
📧 Canada: contact@iptvscanada.ca
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will become effective immediately upon publication on our website.